Contact Us

Patient Queries

If you have any queries regarding your medication, hospital letters, prescriptions, results etc, please call the surgery only between the hours of  11.00am - 12:30pm or after 3.00pm in the afternoon.

Before these times the Reception Team and phone lines are busy with appointment bookings.


Shifnal Surgery

Shrewsbury Road
TF11 8AJ

Telephone: 01952 460 414
Out-Of-Hours: 111

Priorslee Surgery

Gatcombe Way

Telephone: 01952 460 414
Out-Of-Hours: 111


Directions / Map 



Patient Transport Options

If you need help with transport for getting to hospital and other healthcare appointments, please see the information below or in our leaflet which has been put together by Shifnal & Priorslee Patient Participation Group.


 For Shifnal Residents:

Shropshire Council Community Car Service uses volunteer drivers. Mr Paul Jones is the Co-ordinator in Shifnal and he can be contacted on 01952 460456 / 462324. He will take patients to hospital and other NHS and non-NHS appointments. This scheme is subsidised by Shropshire Council. Charges to cover petrol and parking would be paid by the passenger. Shifnal Shuttle Door to Door transport to Town and Beyond please call 01952 898299 or visit


For Priorslee Residents:

Dial-a-Ride offers concessionary travel for Telford & Wrekin residents who have difficulty using ordinary public transport because of infirmity or disability. It is a door to door service with easy access for wheelchairs.
Registration is required- complete the form on the Telford & Wrekin Council website or phone 01952 200005.


For Shifnal & Priorslee Residents:

Non-Emergency Patient Transport (NEPT) Service is provided for patients who have a medical condition which prevents them from using other forms of transport to travel to and from healthcare appointments.
To find if you are eligible for this service please contact Medical Services on 01743 762650.

Non - Emergency Hospital Transportation services for NHS hospital appointments please call 0330 0535695.

Red Cross provides free transport by volunteers drivers for six weeks after hospital treatment. You need a referral by your GP or Social Worker.
Phone 01743 457810 (Shifnal residents), 07143 457805 (Priorslee residents).

Local Transport Options  Please visit your local council website for more information about local charities and volunteers who provide transport door to door or call Shropshire Council on 0345 678 9000.

Help with Medical Costs  If you are a patient and need help with the costs of travelling to hospital, you may be able to claim a refund under the Healthcare Travel Costs Scheme. For more information, please visit the NHS England website or call 0300 330 1343.


Comments / Suggestions


Comments / Suggestions
If you have any comments or suggestions regarding this website, or any other aspect of the practice, or you would like to join our Patient Participation Group, please contact the practice for more information. To participate in the Friends and Family test please complete via  our website or visit the NHS Website directly.  For clinical queries please contact the practice directly and speak with a member of staff. Please allow up to 28 days for a response, should your enquiry be of a medical nature please contact the practice directly.

Please call 01952 460414

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